LIVI Privacy Policy

1. Information We May Collect

When you use LIVI, we may collect information including:

• Your name, email address, phone number and account details;
• Building, property or organisation information associated with your account;
• Information submitted through tasks, maintenance requests, inspections, reports, forms or communications;
• Photos, videos, documents and other files uploaded to LIVI;
• Contractor, resident, committee or property-management information entered into the platform;
• Device, browser, IP address and application usage information;
• Location information where a LIVI feature requires location access and you have granted the appropriate permission; and
• Communications and support requests you send to us.

The information collected will depend on the LIVI features you use.

2. How We Use Information

We may use information collected through LIVI to:

• Provide and operate the LIVI platform;
• Create and manage user accounts;
• Record and manage building-management activities, tasks and maintenance matters;
• Facilitate communication between authorised users;
• Generate reports, records, notifications and operational information;
• Improve the functionality, security and performance of LIVI;
• Provide customer and technical support;
• Prevent misuse, fraud or security incidents;
• Comply with applicable laws and regulatory requirements; and
• Communicate important information about LIVI and our services.

3. Photos, Documents and Building Records

Users may upload photographs, documents, reports, maintenance records and other information relating to buildings or properties.

Users are responsible for ensuring they have appropriate authority to upload and share information through LIVI.

Information uploaded to LIVI will only be used or disclosed as reasonably necessary to provide the LIVI service, operate the platform, comply with legal requirements or as otherwise described in this Privacy Policy.

4. Location Information

Certain LIVI features may use location information, for example to support staff attendance, site verification or building-management activities.

Where device permission is required, LIVI will request permission before accessing location information. Users can manage location permissions through their device settings.

5. Sharing of Information

We do not sell users’ personal information.

We may share information with trusted service providers that assist us in operating LIVI, including hosting, cloud storage, email, analytics, security and technical service providers.

Information may also be shared where:

• You have authorised or requested the disclosure;
• It is necessary to provide a feature or service;
• It is required by law, court order or regulatory authority; or
• It is reasonably necessary to protect the security, rights or property of LIVI, our users or others.

6. Data Storage and Security

We take reasonable steps to protect information held through LIVI against loss, misuse, unauthorised access, modification or disclosure.

LIVI may use third-party cloud and technology providers to store or process information. Some providers or infrastructure may be located outside Australia.

While we take reasonable security measures, no electronic system or internet transmission can be guaranteed to be completely secure.

7. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Certain information may also be accessible or editable directly through your LIVI account.

8. Data Retention and Account Closure

We may retain information for as long as reasonably necessary to provide LIVI services, maintain legitimate business and operational records, resolve disputes, meet contractual obligations and comply with applicable legal requirements.

Where appropriate, users may request deletion of their account or personal information, subject to information we are legally or reasonably required to retain.

9. Cookies and Website Analytics

Our website and online services may use cookies and similar technologies to operate the website, understand how our services are used and improve user experience.

Users may be able to control cookies through their browser settings.

10. Third-Party Services

LIVI may integrate with or provide links to third-party services. Those services may have their own privacy policies and practices.

We are not responsible for the privacy practices of independent third-party services.

11. Australian Privacy Requirements

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

As LIVI develops and expands, this Privacy Policy may be updated to reflect changes to our services, technology and legal obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on the LIVI website with the date of the most recent update.

Continued use of LIVI following an update will be subject to the current version of this Privacy Policy.

13. Contact Us

If you have questions, concerns or requests relating to privacy or personal information, please contact: